I called the AHA help line one minute past 0900 (Eastern time) and was met with a 45 minute hold time. Turns out I’m not the only person who had a problem with the BLS course. The very nice customer service representative who answered the phone helped me solve the problem and get my certificate of completion. It seems that the software is very glitchy and will terminate the course and issue a “completed unsatisfactorily” grade on your transcript even if you don’t take the test or complete the content. I got special dispensation from the customer service rep NOT to have to go through this course a third time and she trusted me to do independent study on snake bites, Jelly Fish stings, and the rest of the course content.
The AHA then made the mistake of sending me an online customer service satisfaction survey. I gave my rep high marks, but gave them low marks indeed for both the technical aspects of the website and the course content. I don’t expect an answer from them, but I did ask in the comments if they even bothered to test this mess before they unleashed it on the unsuspecting public.
Later today I’ll try the PALS instructor update and see what adventures await.